Privacy Policy

1. Information We Collect

Kindora International LLC ("Kindora International," "we," "us," or "our") collects the information you provide directly to us when evaluating whether a consultation is right for you:

• Contact information: First name, last name, email address, and phone number with country code.
• Form answers: Your travel willingness, treatment and travel budget, desired start timing, and who the consultation is for.
• Open-ended consultation question: The short question you'd like to discuss with our medical team.
• Technical information: IP address, browser type, and basic device and engagement data collected through cookies.

4. How We Use Your Information

We use the information we collect to:

• Determine whether a physician consultation is a good fit for your family.
• Schedule, confirm, and conduct your consultation.
• Provide travel coordination, border crossing guidance, and clinic visit information.
• Send appointment confirmations, reminders, and follow-up messages.
• Meet applicable legal and regulatory requirements.

5. Appointment Scheduling & Communications

If you qualify, we use your contact information to schedule your consultation and send confirmations by email and, where you've consented, by SMS. SMS consent is optional and separate from submitting your consultation request. We only send text messages when you have given us consent to do so.

6. Health-Related Information

Any health-related information you share is treated as sensitive. It is stored in our internal systems and used only to prepare for your consultation. It is never shared with advertising platforms or used for marketing purposes.

7. Third-Party Service Providers

We use trusted service providers to operate our website, manage our customer records, and send communications. These providers process information on our behalf and under our instructions, and they are bound by confidentiality obligations. They do not use your information for their own marketing purposes.

8. Cookies & Advertising

We use cookies and similar technologies for basic site performance and security. We may use advertising platforms to measure how visitors find our site. Advertising measurement uses only minimal, non-identifying event information. We do not share your open-ended consultation answers, medical details, or other sensitive form answers with advertising platforms.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or disclosure. We retain records only as long as needed to fulfill the purposes in this policy or as required by applicable law.

10. Children's Privacy

Our services are directed toward adult parents, legal guardians, and adult family members. We do not knowingly collect personal information directly from children under 18 without verified parental or guardian authorization.

11. International Data Processing

Kindora International LLC is registered in Texas, United States, and coordinates consultations with our clinic in Ciudad Juárez, Chihuahua, Mexico. By submitting information, you acknowledge that your data may be processed in the United States and Mexico under relevant data privacy safeguards.

12. Your Privacy Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, or to withdraw consent for specific communications. To exercise these rights, please contact us using the details below.

13. Contact Us

For questions or requests about this Privacy Policy, please contact: